Hard Rock Cafe Sucks Customer Reviews and Feedback

From Everything.Sucks

Hard Rock Cafe Inc. is a chain of theme restaurants founded in 1971 by Isaac Tigrett and Peter Morton in London. In 1979, the cafe began covering its walls with rock and roll memorabilia, a tradition which expanded to others in the chain. In 2007, Hard Rock Cafe International (USA), Inc. was sold to the Seminole Tribe of Florida and was headquartered in Orlando, Florida, until April 2018, when the corporate offices were relocated to Davie, Florida. As of July 2018, Hard Rock International has venues in 74 countries, including 185 cafes, 25 hotels, and 12 casinos.

Customers say: My wife is an All Access card holder and we've been to several Hard Rocks before, but this one is downright terrible. Waiter came back to check on us AFTER we finished our meal. Had to borrow salt and pepper from another table ! We got our "complimentary" champange AFTER midnight while we watched a guy walk right by us carrying 3 bottles of champange. When we did get champange, it was literally about a half ounce in a plastic cup. I am not kidding either. That is the gods honest truth ! I stopped him and asked where ours was he replied that he don't work there ! Is that even legal for him do that ? Then asked the waiter to see the manager and he said "he's over there, if you want him you go get him!" I told him it is his job to get the manager and just just stood there and laughed while he was having fun with his buddies. I then had to go to the manager to complain and all he said was" you had your food, paid your bill, there's nothing I can do!" What kind of manager is that ? I would love to know how to file a formal complaint against this place but who do you contact ? This place just plain SUCKS !

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Bartender (Former Employee) says

"The management team needs an overhaul, the food and beverage team has been there too long lots of favoritism and underhanded ways of trying to fire people. Including Human Resources The hard rock could care less how many years you were there you’re treated as if u were hired yesterday management shows no respect for employees that’s the worst place I’ve ever worked. Food and beverage management needs to goNothing goodManagement stinks"

Band Member (Former Employee) says

"Very poor management.Nothing but chaos and drama from untrained management and staff members whom are hired because they are friends with management.Many guest complaints which leads to management freely comping everything to appease disgruntled guests.This leads to a huge loss for this franchised Hard Rock Hotel Daytona Beach Florida. ffofor this franchisedIt's a job.Poor untrained management.Thank you for taking the time to share your feedback. We appreciate you letting us know what is going on. So that we can address this, please email us at careers@shrss.com"

Security Officer (Current Employee) says

"I've been working at the Hard Rock Casino Sacramento since it's grand opening as a Security Officer. We are paid $13 an hour, 40 hour weeks with what used to be optional OT. Since the reopening last month (May), there has been a huge influx of employees leaving in search of other employment. In my position we were guaranteed a promotion once we completed a course on detaining which was done through YCSO. There are no advancement opportunities for someone in this position, and it's the lowest paid position in the entire casino as well as underappreciated.Lots of overtime, camaraderieUnderpaid, understaffed, forced overtimeThank you for taking the time to share your feedback. We appreciate hearing about your experiences. Because taking care of our team members is one of our core values, we’re always looking for ways to ensure our team members have equal access to growth and development opportunities. We strive to provide a culture where team members feel they’re valued, treated fairly and respected. If you’d like to provide further feedback please email us at careers@shrss.com"

Floor Attendant/Office Assistant (Former Employee) says

"They don’t care about you , certain departments will work with you but the pay is horrible for all the work you do . Especially FLOOR ATTENDANT, don’t do it they are nasty people !Thank you for taking the time to share your feedback. We care very deeply for our team members and strive to provide competitive compensation and benefit packages. After doing extensive evaluation of our packages in comparison to other employers in the area as well as our industry, we find that our compensation and benefits are competitive. If you would like to discuss your compensation and benefits package further, please email careers@shrss.com"

Agente de Reservaciones (Former Employee) says

"Una empresa dedicada al. Turismo pero que no le. Importa en lo mas mínimo sus empleados corren gente sin buenas liquidaciones y sin importarles. Nada en lo más. Mínimo"

Customer Care Representative & Team Supervisor (Former Employee) says

"It was ok working there It mean could’ve been better but oh well I guess I was a customer service representative and then a team lead in the call centerThank you for taking the time to share your feedback. We’d love to learn more about your experience and how we can improve. Please email us at careers@shrss.com"

Security Officer (Former Employee) says

"They do not care about you. From pay, management, friendliness and so on. Looks amazing from the hiring events, but inside is a whole different story. Your lied to by managers, do not allow a good quality of life, especially family time. I can write a book, but essentially keep on looking.Thank you for taking the time to share your feedback. We appreciate you letting us know what is going on and we take these concerns very seriously. So that we can address this, please email us at careers@shrss.com"

Hardrock hotel and casino (Former Employee) says

"The housekeeping department was the worst. Managers don't care at all. If u get hurt the still expect you to kill yourself working. Your doing everyones job. Very little training. Housekeeping get put in rooms in groups for eight hours and call that training. With no supervision.Lack of training. No respect. Talked down to.work six days a week, Sometimes ten hours or more in summer, During winter time barely any hours, managers lack the basic qualities of their own slogans and mottos, Lack of trainingThank you for taking the time to share your feedback. We appreciate you letting us know what is going on and we take these concerns very seriously. So that we can address this, please email us at careers@shrss.com"

Case Cashier I (Former Employee) says

"The pay was never correct. Hours were crazy....patrons were rude and nasty...management didn't care as long as they didn't have to deal with the nonsense from patrons and employees.Cheap luncheseverythingThank you for taking the time to share your feedback. We appreciate you letting us know what is going on and we take these concerns very seriously. So that we can address this, please email us at careers@shrss.com"

Cook I (Former Employee) says

"When asking your management about how to be promoted to the next level they cannot even answer your question. They are overburdened with tasks and cannot do anything besides go to meetings about what food needs to be prepared for what event and date. Therefore, they have no idea on how to manage their people and to help them advance in their careers as well. All they care about is themselves! HR department is useless, and you cannot talk to anyone directly if you have a problem with an employee. Even though you report them so many times, and they 'point out', they still do not fire them although they've met all the requirements to be let go due to several factors. Your co workers can treat you like dirt and management will let them get away with it no matter how many times you bring it up to them. When you try to transfer to another department, to keep within the company, no one wants to talk to you about how to make that happen so you can benefit, and probably mature, through being on another team.Thank you for taking the time to share your feedback. We appreciate hearing about your experiences. Because taking care of our team members is one of our core values, we’re always looking for ways to ensure our team members have equal access to growth and development opportunities. We strive to provide a culture where team members feel they’re valued, treated fairly and respected. So we can address this please email us at careers@shrss.com"

Hotel Security And Bar Manager (Former Employee) says

"This company is a waste of time to work for. Poor leadership, no direction, not professional, no future, poor quality, expensive and lacks integrity. If Hard Rock was not located near Petco Park and the Convention Center it would be out of business.Thank you for taking the time to share your feedback. We appreciate you letting us know what is going on and we take these concerns very seriously. So that we can address this, please email us at careers@shrss.com"

Supervisor of Operations (Former Employee) says

"This place is Over priced and the managers are VERY disrespectful, the guys in hootenanny and Chill are VERY rude.. my check has been short on many occasions and this place layed us all off without warning Nor a replacement job we were told to fend for ourselvesThank you for taking the time to share your feedback. We appreciate you letting us know what is going on and we take these concerns very seriously. So that we can address this, please email us at careers@shrss.com"

Barista (Current Employee) says

"This job is not worth it unless you are working in the bars or cocktail waitress they steal our tip money at constant grind and we’re not treated fairly it’s a lot of work with next to nothing payThank you for taking the time to share your feedback. We appreciate you letting us know what is going on and we take these concerns very seriously. So that we can address this, please email us at careers@shrss.com"

Bartender (Former Employee) says

"The particular location I unfortunately worked at I strongly warn anyone not to waste there time. Any job in Key West is better then being a bartender at HRC Key West. If you have to work the inside bar...be prepared to to work long shifts, very hard frantic work prepping all the mixes, fruit, and making drinks for the servers, and the tip out from the servers and the hourly is awful. Outside bar is a little better financially and more fun but still not worth it. The GM is rude, incompetent, mocking, insulting, and clearly can’t keep any consistent employees besides the awful ones that are rude and nasty like her. it’s hard to wait on them because you have all the servers staring you down to make theNoneGm, benefits, co-workers, compensationThank you for taking the time to share your feedback. We appreciate you letting us know what is going on and we take these concerns very seriously. So that we can address this, please email us at careers@shrss.com"

Security Officer (Former Employee) says

"- Attendance point system, makes it a sweat shop. Slogan says "go to work happy", in reality "go to work, on time, regardless of any cause or else". - Uncaring management treats you as if you have no value. Some call it "Hard rock High school", because you are treated like a child. - Terrible hours - Benefits are ok - Smoke will cause you health problems - Be aware when you work for the Seminole Tribe, you are working for a sovereign nation that does not have to abide by any employment law of Florida or Federal govt. Means you have NO rights. - Pay sucks unless you are in a tipped position, I.e. cocktail server, bartender, dealer. The rest still sucks but you can make better $$. Good Luck!Thank you for taking the time to share your feedback. As we grow and expand, we are consistently finding ways to make the organization better while keeping in mind our core values. We would love to speak with you to learn more about your concerns. Please email us at careers@shrss.com"

Cashier i (Former Employee) says

"Hate it even more I wouldn’t work there it sucks they don’t care about their employees you work hard for pay that isn’t enough to live on its barely over minimum wage you are just a number to them hated it"

Customer Care Specialist (Former Employee) says

"I worked here for 1 year and safe yourself the hassle for working here. Management is an embarrassment and disorganized for the mutil billion dollar company. You ask a question and they act like they are bothered when they dont even train you correctly. Seems like the Seminole management is run by crackheads. They do not care for you and will smile in your face and act like they do. They promise transferring you to another department after 6 months which is a lie. They tell you all these lies in training so they can keep you working there knowing how horrible the players treat you over the phone. They fire you for no reasonThank you for taking the time to share your feedback. We appreciate you letting us know what is going on and we take these concerns very seriously. So that we can address this, please email us at careers@shrss.com"

Supervisor/Key Holder (Former Employee) says

"Very disappointed in how this place handles staff after they have worked hard and try to balance home life with this job. The customers where amazing, and the environment, management, not great at all. If your single and don't have kids, this could be a good place."

Security Officer (Former Employee) says

"Management was vengeful, rude, idiotic, couldnt figure out simple problems, rude, and demanded labor that wasnt valued at 11 an hour. Also the food was basically poison ."

Gas Station Attendant (Former Employee) says

"It was stressful ghetto only got one day a week made $10 in tips I was cash strapped and happy when they suspended me so I can make real money because they were a nightmare.Free foodEverything"

Michael Anthony de Leon says

"Hard Rock Cafe - CPH, Very slow service and boring food. Hard Rock Cafe - Copenhagen, used to be a great place. Unfortunately after moving to the new location beside the city hall in Copenhagen. The service was slow even though it was a regular day with almost no guest. Plus the food was so boring. Sadly this is the last time we’ll visit Hard Rock Cafe Copenhagen. All the other countries we’ve traveled to. The rock hard cafes are great and excellent. But Copenhagen was the worst."

Mark Gleijm says

"Hello, Do not order by hard rock online shop I order for a lot of money as a collector but they dont send the items, also i send 10 emails no respond they let you pay and thats it no products and my money is gone luckly i pay through paypal so i can have a claim very very bad service hard rock was sooo good but now it is terrible very bad management"

Qwkinuf says

"Giving Hard Rock Tahoe the benefit of the doubt, the July 4th holiday and COVID, we likened our stay to that of a Maximum Security Prison. During our 4 day stay we experienced multiple Fire Alarms sending us out of the building in the middle of the night, doors constantly slamming around us so hard we could feel the vibration from the bed, people yelling throughout the hallways around the clock, a next door domestic disturbance which sounded so violent, we came close to dialing 911 when hotel security did not arrive after our report of it (we do not know the status of the woman who was being thrown against the wall or furniture and screaming for help), 4 phones calls and a trip to the front desk to get shower towels and bed linen, uncontrollable shower water temperatures, an air conditioning system whose sound could be compared to the engines of the jet we flew in on, witnessing a man relieving himself out a hotel window while another hung laundry out, garbage piled up outside the back parking lot entrance. And of course the daily ritual of people barfing in the parking lot and hedges adding that extra touch of class. If there was ever a candidate for Undercover Boss, this property clearly qualifies. I would suggest the General Manager and his/her significant other stay in a room (preferably near an ice machine, fire exit or elevator) throughout a busy weekend and experience the quality of the property for themselves. Strongly do not recommend this hotel. Staff Friendliness - 3 Stars Service - 0 Stars Noise - 0 Stars Accommodations - 2 Stars Location - 3 Stars Cleanliness - 1 Star Average - 1.5 Stars"

Lance says

"They say they give you free “free play” for your first time and that is a lie. No one was wearing any mask due to the covid 19 outbreak. The people there are extremely rude. The service sucks. Never going back again"

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